Terms & Conditions 

Veloura Touch – Mobile Massage Services (London, United Kingdom)

 

Last Updated: 05/05/2026

 

 

 

1. INTRODUCTION

 

 

These Terms & Conditions (“Terms”) govern your use of the website and services provided by Veloura Touch (“we”, “us”, “our”).

 

Veloura Touch is a professional mobile massage agency operating in London, United Kingdom, offering wellness and therapeutic massage services at client-selected locations (home, hotel, or office).

 

By accessing our website, making a booking, or using our services, you agree to comply with and be legally bound by these Terms in full.

 

If you do not agree with any part of these Terms, you must not use our website or services.

 

 

 

2. ELIGIBILITY & AGE RESTRICTION

 

 

You must be at least 18 years of age to use our website and services.

 

By using our services, you confirm and warrant that:

 

• You are 18 years or older

• You have the legal capacity to enter into a binding agreement

• All information you provide is accurate and truthful

 

 

We reserve the right to request proof of age and to refuse service if this requirement is not met.

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3. NATURE OF SERVICES (STRICTLY PROFESSIONAL)

 

 

Veloura Touch provides professional, therapeutic, and relaxation massage services only.

 

 We operate a strict zero-tolerance policy regarding:

 

• Sexual services or requests

• Inappropriate touching or behaviour

• Suggestive comments or gestures

 

 

If any such behaviour occurs:

 

• The session will be terminated immediately

• Full payment will still be charged

• You may be permanently banned from our services

• The incident may be reported to authorities where necessary

 

 

By booking, you fully acknowledge and agree to these conditions.

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4. BOOKINGS

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4.1 All bookings are subject to availability.

4.2 We reserve the right to accept or refuse any booking at our sole discretion without providing a reason.

4.3 Bookings may be made via:

 

• Website

• WhatsApp

• Phone or other approved communication channels

 

 

4.4 You are responsible for ensuring that all booking details are correct.

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5. PRICING & PAYMENTS

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5.1 Prices are listed in GBP (£) and may be updated at any time.

5.2 Final pricing will be confirmed before the appointment.

5.3 Accepted payment methods may include cash or agreed digital payments.

5.4 Additional charges may apply for:

 

• Travel outside standard areas

• Late-night bookings

• Extended time or add-ons

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6. CANCELLATION & NO-SHOW POLICY

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6.1 Cancellations must be made with reasonable notice.

6.2 Late cancellations or failure to attend may result in:

 

• Full charge of the booking

• Refusal of future bookings

 

 

6.3 We reserve the right to charge deposits where necessary.

 

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7. CLIENT RESPONSIBILITIES

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By booking a service, you agree that you will:

 

• Provide a clean, safe, and appropriate environment

• Ensure sufficient space for treatment

• Respect the therapist at all times

• Disclose any relevant medical conditions, injuries, or allergies

 

 

Failure to comply may result in immediate termination of the session.

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8. THERAPIST SAFETY & RIGHTS

 

 

8.1 Our therapists have the absolute right to refuse or terminate a session at any time if they feel:

 

• Unsafe

• Uncomfortable

• Disrespected

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8.2 In such cases:

 

• No refunds will be issued where misconduct is involved

• The client may be blacklisted from future bookings

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9. MOBILE SERVICE CONDITIONS

 

 

As a mobile service provider:

 

• Clients are responsible for ensuring appropriate access and conditions

• We are not responsible for delays caused by traffic or external factors

• Estimated arrival times are not guaranteed

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10. HEALTH & MEDICAL DISCLAIMER

 

 

10.1 Our services are intended for relaxation and general wellness only.

10.2 We do not provide medical advice, diagnosis, or treatment.

 

10.3 You must inform us of:

 

• Any injuries

• Medical conditions

• Allergies or sensitivities

 

 

10.4 We are not liable for any adverse effects resulting from undisclosed conditions.

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11. LIMITATION OF LIABILITY

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To the maximum extent permitted by law:

 

We shall not be liable for:

 

• Any indirect or consequential losses

• Loss of income, business, or opportunity

• Reactions to oils or treatments

• Pre-existing conditions

 

 

Nothing in these Terms excludes liability for:

 

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

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12. INDEMNITY

 

 

You agree to indemnify and hold harmless Veloura Touch from any claims, damages, or expenses arising from:

 

• Your breach of these Terms

• Your misuse of services

• Your conduct during a session

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13. WEBSITE USE

 

 

All website content is owned by Veloura Touch unless otherwise stated.

 

You must not:

 

• Copy or reproduce content

• Use content for commercial purposes

• Attempt to interfere with website functionality

 

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14. ACCEPTABLE USE

 

 

You agree not to:

 

• Use the website for illegal or fraudulent purposes

• Attempt data extraction or hacking

• Send spam or misuse communication channels

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15. INTELLECTUAL PROPERTY

 

 

All trademarks, branding, and content belong to Veloura Touch.

Unauthorised use is strictly prohibited.

 

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16. DATA PROTECTION

 

 

We process personal data in accordance with applicable UK data protection laws.

 

A separate Privacy Policy should be read alongside these Terms.

 

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17. BREACH OF TERMS

 

 

If you breach these Terms, we may:

 

• Suspend or terminate access

• Refuse future bookings

• Take legal action where necessary

 

 

18. VARIATION

 

 

We reserve the right to update these Terms at any time.

Updated Terms will be published on our website and take effect immediately.

 

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19. SEVERABILITY

 

 

If any provision is found to be invalid, the remaining provisions will continue to apply.

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20. THIRD PARTY RIGHTS

 

 

These Terms do not grant rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

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21. ENTIRE AGREEMENT

 

 

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Veloura Touch.

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22. GOVERNING LAW & JURISDICTION

 

 

These Terms are governed by the laws of England and Wales.

 

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

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23. CONTACT INFORMATION

 

 

Veloura Touch

 London, United Kingdom

WhatsApp-07405680272